FAQs
When will my order ship?
Orders placed Monday–Friday are processed within 3 business days (up to 7 during high-volume periods like sales and holidays). You'll get an email the moment it ships with tracking info. Our warehouse is closed weekends and major holidays.
What are my shipping options and costs?
Standard shipping is $12 (free on orders $100+) and arrives in 4–10 business days via USPS or DHL. Express is $25 via FedEx and arrives in 2 business days after processing — order before 12 PM ET to have it processed the same day.
Where do you ship?
Within the United States, including Alaska, Hawaii, and Armed Forces Americas (a $5 handling fee applies, waived on orders $100+). We deliver to PO boxes via standard shipping only, and can't currently ship to APO or FPO addresses.
Can I cancel or change my order after placing it?
You have 1 hour after placing your order to make changes yourself — after that, self-service closes and it moves to fulfillment. Within that window, use the link in your order confirmation email, or pull up your order on itsbodily.com, to: cancel the order, change the shipping address, or add/remove a discount code. Past the 1-hour window, or need something else? Just email [email protected] with your order number — our awesome Customer Experience team will be there to help.
I pre-ordered an item that's not in stock yet — when will it ship?
Presale items ship once inventory arrives, per the date shown at checkout. If your order mixes presale and in-stock items, we hold everything and ship it together once the presale piece lands. Need the in-stock items sooner? Place them as a separate order.
My order arrived damaged, or something's missing.
We're sorry — email [email protected] with your order number (and a photo, if you can) and we'll make it right.
I bought Bodily at Target or another retailer — can I return it here?
Items bought through a retailer need to go back to that retailer, following their return policy. Only orders placed on itsbodily.com go through our returns portal.
What's the return window?
30 days from your delivery date.
How do I start a return or exchange?
Head to the Returns & Exchanges Portal — it's self-guided and walks you through exchanging for a new size or color, requesting store credit, or a refund.
What condition does my item need to be in?
Unworn, unwashed, original condition, tags attached. Multi-packs need to be returned as a full set.
What can't be returned?
For hygiene reasons, underwear, nursing pads, belly bands, and Lactation Lattes are final sale.
What are my options once I start a return?
A free exchange for a different size or color (you'll only cover a price difference, if any), free store credit that never expires, or a refund to your original payment method (a $12 processing fee applies).
What is Checkout+?
An optional add-on at checkout that includes free return shipping, free exchanges, and package protection against lost, stolen, or damaged deliveries.
How long do refunds take?
Refunds process once we've received and inspected your return — typically 5–7 business days after that.
Can I return or exchange a gift?
Yes — use the gift-return flow in the portal. You'll need the order number (the purchaser can share it), or reach out and we'll help track it down.
How do I find my size?
Use the size chart on each product page — measure bust and underbust at the stage you're shopping for, since fit needs shift across pregnancy, postpartum, and nursing.
My body changed since I ordered — can I size up or down?
Yes — that's what free exchanges are for. Swap sizes anytime within 30 days at no cost.
What's the difference between the Everything Bra, Do Anything Bra, and Effortless Bra?
The Everything Bra clips down for nursing access, the Effortless Bra pulls down with no clips, and the Do Anything Bra is a 4-in-1 style built for pumping and nursing both. All three transition from maternity through postpartum and beyond.
Do you offer extended or plus sizing?
Yes — check each product page for the full band, cup, and size range available, including busty and plus options.
What size Belly Band or All-In Panty should I get?
Both use their own size charts on the product page — the Belly Band's dual-compression closures mean most people size based on pre-pregnancy bottoms size.
How do I wash my Bodily bras and underwear?
Machine wash cold on a gentle cycle, no bleach, and hang or line dry — skip the dryer to protect the elastic and fabric, and avoid ironing directly on elastic panels.
How do I wear the C-Section Belly Band?
Wrap it snugly around your lower belly, above or below your incision depending on comfort, and adjust the dual-compression closures to your support level. Start looser and increase support as you heal, and follow your provider's guidance on abdominal binding after a C-section.
How do I use the Do Anything Bra for pumping?
Insert your flanges through the built-in openings, then clip or pull down as needed to switch between pumping and nursing without fully undressing.
How do I use the Lactation Latte, and how often?
Mix into hot or cold milk or water once daily, as part of a broader approach to supporting supply alongside hydration, feeding frequency, and rest.
How long will my Bodily pieces last?
With proper care, our bras and belly bands are built to be worn well past the newborn stage — many customers wear the same pieces from late pregnancy through months of postpartum recovery and nursing.
What are the stages of breastfeeding, and which products fit each one?
Our Stages of Breastfeeding guide walks through what to expect from first latch to weaning, and which bra style fits best at each point — the Stage 1 Starter Kit is built for the earliest days specifically.
Will your pumping bras work with my specific pump or flange size?
Our pumping-compatible bras are designed to fit standard flange openings from most major pump brands — check the product page for compatibility notes.
How many nursing bras do I actually need?
Most people find 3–4 in rotation works well, so you always have one clean while others are in the wash.
Where can I find research-backed breastfeeding information?
Our Breastfeeding Resources hub has research-led articles reviewed with our IBCLC advisor, covering supply, latch, and pumping schedules.
What does postpartum recovery actually look like, week by week?
Our Postpartum Recovery Timeline breaks down healing across the days, weeks, and months after birth — for you, and for the partner or support person helping you through it.
What should I have ready before birth versus buy after?
We recommend having your Belly Band, All-In Panties, and a nursing-ready bra on hand before delivery, since the first two weeks are when you'll need them most. Pumping gear and everything else can usually wait until you're home and settled.
How does the Belly Band actually help with recovery?
It offers external support to the abdominal area, which many people find helps with comfort and mobility while core muscles (and any incision) heal. It isn't a substitute for guidance from your provider.
What's included in the Stage 1 Starter Kit or All-Needs Bundle?
Each bundle pairs two bra styles with nursing pads and underwear at a discount versus buying separately — see the product page for exact contents and current savings.
When will I feel "normal" again?
There's no single timeline — recovery varies by body, birth experience, and support system. Our research-backed articles on postpartum body changes cover what's typical and when to check in with a provider.
I experienced a pregnancy loss and need to return or exchange maternity items. What should I do?
We're so sorry for your loss. You're welcome to return or exchange any unworn items within your normal 30-day window — you don't need to explain why. Email [email protected] or use the returns portal, and let us know if you'd rather handle it over email instead.
Do you have products or resources specifically for this time?
Yes. Our Pregnancy Loss Support Hub has research-backed articles, a note from our founder on why we talk openly about loss, and products built for physical recovery during this time.
Where can I find someone to talk to?
Our advisory board includes a clinical psychologist specializing in pregnancy loss. Our Support Hub links to her resources, including the Miscarriage Map, alongside broader mental health resources.
Can I use my HSA or FSA card?
Yes — through our partner Flex, a range of Bodily products are HSA/FSA eligible, saving you roughly 30–40% depending on your tax bracket.
How do I pay with my HSA/FSA card?
Add eligible items to your cart, then at checkout select "Flex | Pay with HSA/FSA," enter your card details, and complete checkout as usual.
I don't see Flex as a payment option.
Make sure you're checked out as a guest and logged out of Shop Pay — try an incognito window if it's still not showing.
My HSA/FSA card was declined.
These are debit cards, so the most common cause is insufficient funds — check your balance with your HSA/FSA administrator.
I don't have my card on me right now.
Still select "Flex | Pay with HSA/FSA," pay with a regular card instead, and Flex will email you an itemized receipt to submit for reimbursement.
I need more documentation for my FSA reimbursement.
Forward us the request from your FSA administrator and we'll work with Flex to issue an updated receipt.
Do you offer a discount for first-time customers?
Yes — sign up for our list for 15% off your first order.
How does "Give $25, Get $25" work?
Refer a friend — when they place their first order, you both get $25.
Do you sell gift cards, and do they expire?
Yes, digital gift cards are available and don't expire.
Is Bodily sold in stores?
Yes — Bodily is available at Target, in addition to itsbodily.com.
Do you offer wholesale or affiliate partnerships?
Yes — details are on our Become an Affiliate and Wholesale pages.
How do I reach a real person?
Email [email protected] — our awesome Customer Experience team will be there to help, or use the chat bubble on any page.
Where can I find your full policies?
Our Shipping Policy, Returns & Exchanges, Refund Policy, Privacy Policy, and Terms of Service are linked in the footer of every page.
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